Walt Disney`s Move Towards an `Inclusive` Environment

Case Code: HROB246
Case Length: 12 Pages
Period: 2011-2022
Pub Date: 2023
Teaching Note: Available

Price: Rs.400
Organization: The Walt Disney Company
Industry: Leisure & Entertainment
Countries: United States
Themes: Diversity and Inclusion, Organizational Culture, Training & Development,Employee Attitudes & Emotions

Abstract Case Intro 1 Case Intro 2 Excerpts

Introduction

In September 2020, The Walt Disney Company (Disney) added an ‘Inclusion’ Key to the four existing keys of Safety, Courtesy, Show, and Efficiency that had formed the company’s core set of values for over 60 years. “For more than 60 years, the Four Keys of Safety, Courtesy, Show, and Efficiency have provided a foundation for our culture and guided our renowned approach to service as we’ve welcomed Guests from all over the world. As we keep moving forward and working together to drive meaningful cultural change, we are introducing Inclusion as a new key and will be rolling out the Five Keys globally across the segment,” ..

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